Lynn Zonakis is the principal of The Zonakis Group. Lynn was Managing Director, Health Strategy & Resources for Delta Air Lines, Inc. and was responsible for strategy, design, and performance of Delta’s health and welfare, disability, absence, workers’ compensation, and occupational benefits provided to Delta’s 140,000 employees, retirees, and dependents. She developed care management initiatives contribution to a total medical trend reduction from 21% in 2002 to negative 1.4% in 2004 and a pharmacy trend reduction from 27% in 2002 to 0.5% in 2004. These efforts were nationally recognized in 2005 through the UnitedHealth Apex award for healthcare innovation. Delta medical trend remains well under national norms, averaging 3%-5% increase annually. Continued care management efforts include customizing a cancer care management program in partnership with United Health, expanded cancer and transplant COE benefits that include 100% travel and lodging, establishing end of life programs and services including 100% paid hospice care and integrating all care management programs across the continuum of health.
Lynn developed a 3 year strategic healthcare plan that included consolidating all Delta healthcare delivery under one health plans administrator, establishing robust health management and prevention benefits, and building stakeholder support and sponsorship for plan design changes culminating in the 2008 implementation of a full replacement consumer driven health plan design. As a part of this project, oversaw the development and deployment of an aggressive communication campaign to simplify web messaging and content. These communications were award winning.